Terms & Conditions

Orders:

  • Minimum Opening Order $350.00
  • Minimum Reorder $175.00
  • F.O.B. Shorewood, IL 60404
  • Prepay, credit card (Visa/Master Card/Discover/American Express) or approved Net terms only. No COD
  • Dating programs do not apply to credit cards orders.
  • A credit application must be submitted for all new account orders and for inactive accounts (over 12 months). All new accounts must submit a certificate of tax exemption.
  • Backorders under $25.00 are automatically canceled.
  • Price and terms are subject to change without prior notice.

Truck Shipments:

  • If in-store delivery is required for truck shipments, please notify Customer Service.
  • All damages must be noted on Freight Bill when merchandise is delivered. Inspect and count all cartons and product upon delivery. Do not dispose of damaged items or cartons unless instructed to do so by the Customer Service department.

Claims & Returns:

  • All claims must be made within 10 days of receipt of order.
  • Please call Customer Service at 1-800-443-4429 with all claims.
  • No returned merchandise will be accepted unless a return authorization number has been obtained from Customer Service.
  • Returned merchandise is subject to a 10% restocking fee.
  • Unauthorized returns will be assessed a 25% handling charge in addition to all other relevant charges, such as freight costs.
  • No price-stickered merchandise will be accepted in a return.